Praise for the Pavilion Hospital Team from Royal Free london NHS Foundation Trust
We received this complementary email from the Clinical Practice Educator at the Royal Free london NHS Foundation Trust. We also think Margaret is a terrific asset to the team, regularly going above and beyond what is expected of her.
The Hospital Teaching services we provide - to school-aged students aged 4-18 - are offered in our Discovery classroom on the Galaxy ward at Barnet General Hospital, as well as at the bedside of children unable to visit the classroom. For further details, see our Hospital Teaching page here.
From Rachel Mccann, Clinical Practice Educator:
This email is long overdue!
I have been meaning to write for a long time to thank your team for all you do from an educational and supportive perspective, for the educational service you offer our patients and in particular the support you provide to our staff and patients with regard to our CAMHS patients. This support has been particularly appreciated over the last 6 months with some very challenging patient admissions.
In addition to your educational role -You are our ears and eyes to alert us to safeguarding and parental and patient anxiety concerns , you are our distraction and counselling support for distressed patients and families and staff.
Your team does not shy away from conflict situations you step up to support with calming and distraction strategies which is very much appreciated by our staff.
Your professionalism in the way you work is an example for our young students to follow and learn from.
I am impressed by the work of all your team but in particular would like to mention your TA- Margaret for her care of staff and patients and families.
From her creation and provision of ‘wash bags’ for patients in times of need and distress, the reading to and occupying of children in games to allow parents time for a much needed break from their 24 hour care to get a shower or make private phone calls.
Margaret’s dedication and astute observation to spot situations that have the potential to escalate and her bravery and professionalism to step in and actively calm situations and distract has been an invaluable support.
During the busy schedule and workload our staff face it is very much valued the support you provide, but we often don’t have the time to acknowledge.
I wish we could nominate you to our Trust learning from excellence nomination scheme, but please accept this email as a token of my gratitude for all your work.
With Kind Regards
Rachel Mccann, Clinical Practice Educator, RSCN. Bsc Hons Critical Care